Icon-info-24 Frequently Asked Questions

Do I need a referral code?

No, but it is highly recommended that you obtain one from one of our partners or consultants. One of the reasons Victory Phones is able to offer such competitive prices is because we have a nationwide network of partners and consultants who have a predetermined amount of sales every year. This usage commitment allows us to offer a significantly lower rate than we can offer if signing up without a code.

Do I need to pay in advance?

There are rare situations where Victory Phones will allow a client to contract with us and pay on a monthly invoice basis; however, in most situations, you will be required to have enough money in your account to cover the maximum cost of the call. You can do this by entering a credit card number into our system, by bank wire transfer (contact support@victoryphones.com for details), or by mailing a check to 190 Monroe Ave Grand Rapids, MI 49503. Allow for a minimum of 3 business days for processing if submitting a payment by check.

This sounds complicated. What if I don’t have any experience in polling or autocalling?

We built Victory Phones to include as much functionality as a professional would want, but set up in a way that would allow it to be used easily and quickly by novices as well. Our interface walks you through each of six simple steps needed to create a poll or automated message. Once you have created a message or poll, it can be used and reused over and over again, without needing to be re-created.

I’ve heard VoIP has lower audio quality than live calling. Is this true?

Like all things in life, a product is only as good as the time and effort put into it. With this in mind we set out to create the best polling and autocall system in the country; we knew we had to invest in audio quality. The audio that is played to a respondent is rated “excellent” when recorded from a landline and is competitive with or superior to other automated systems.

How does the system determine whether it hits an answering machine or a live person?

We’ve worked with our multiple VoIP providers to ensure that the Automated Machine Detection (AMD) tool works effectively.